OvaLens Support

Contact

Email julia.artvision@gmail.com. OvaLens is provided by Yuliia Otmakhova.

For a technical issue, include your OvaLens version, iOS version, device model, the steps you took, and what happened. A redacted screenshot can help. Do not send full health histories, intimate notes, test photographs or reports unless necessary and you choose to share them. Support is not a medical or emergency service.

Calendar and period records

Record a period start when a new menstrual period begins. When adding another bleeding day, choose continuation rather than a new start. Recorded dates anchor cycle-day counts; approximate cycle length supports future estimates. Unknown or missing information can leave a forecast unavailable.

Calendar predictions are approximate. A saved Peak label or an estimated day does not confirm biological ovulation. Check that your period start and usual cycle length are correct, and distinguish your saved observations from predicted markers.

Manual test entry and photos

You can save tests manually without AI. Use the result and reading window specified by the test manufacturer. Save an unclear photo without an assessment if you cannot read it reliably. Visual negative adjustments are only a viewing aid. Check the original photo before relying on a selected label.

Optional Gemini analysis

Photo analysis sends the photo you select after photo-sharing permission. Report analysis asks separately for the selected PDFs and their records. Read the Privacy Policy before sharing. Gemini features are for adults aged 18 or older.

If AI is unavailable, check your internet connection and permission, then try again later. Usage limits or provider availability may prevent a request. A clear, in-focus photograph of one complete analog LH test, including its identifying markings and control/test positions, is easier to assess. You can continue with manual entry.

Journal, charts and reports

Daily observations are optional. Leave a field unrecorded if you did not observe it. Graphs summarize saved records; they are not medical measurements made by the app.

A saved PDF is a snapshot. If you edit the journal later, create a new PDF when you need updated records. Review the report before sharing or requesting an AI explanation. Deleting a completed AI report does not automatically release its ending-month quota. Demo records and reports are fictional examples.

Reminders

Check reminder choices and times in OvaLens Settings. Allow notifications in iOS Settings for OvaLens, and check Focus or notification settings if a reminder is silent. Reminders are optional and scheduled locally. They do not establish a medically recommended testing schedule; follow your test’s instructions.

Privacy, deletion or a lost journal

Use Settings → Delete all my data to remove your local journal and request deletion of an existing anonymous cloud identity. See full instructions and limits. We cannot recover a journal stored only on your device. Export records you wish to keep before deleting.

Read the Terms of Use and medical disclaimer for the app’s limits.